Complaints & Grievances

Please try to resolve the issue informally by discussing it first with the campus principal, department head, or relevant administrator. Almost all matters in Lumberton ISD are resolved at this level. We want to work with individuals to solve issues in a direct and timely manner.

If the issue is not resolved informally, you may file a formal grievance following the procedures below:

• Parent/Student Complaint (FNG)

  • Review Local Board Policy related to complaints

  • Level One Form

• Public Complaint (GF)

  • Review Local Board Policy related to complaints

  • Level One Form

• Employee Complaint (DGBA)

  • Review Local Board Policy related to complaints

  • Level One Form

• Complete the appropriate form and either submit it to LISD Central Office at 121 South Main Street, Lumberton, TX 77657 in person or email the completed form to grievance@lumbertonisd.org or complaints@lumbertonisd.org.

  • Parents/Students/Public: Please submit the completed grievance/complaint form to LISD Central Office at 121 South Main Street, Lumberton, TX 77657 in person or email the completed form to grievance@lumbertonisd.org or complaints@lumbertonisd.org. It will be filed with an appropriate administrator, which is usually the lowest level administrator who has the authority to remedy the alleged problem.

If the grievance is not resolved at Level One, you may file an appeal by completing a Level Two form, to be obtained in person at the LISD Central Office:

• Level Two Parent/Student Appeal (FNG): obtained in person at Lumberton ISD Central Office, 121 S. Main Street, Lumberton, TX 

• Level Two Public Complaint (GF): obtained in person at Lumberton ISD Central Office, 121 S. Main Street, Lumberton, TX 

• Submit the Appeal:

  • Parents/Students/Public: Submit the form either in person at the Lumberton ISD Central Office or by email to grievance@lumbertonisd.org and it will be filed with a Level Two administrator.

NOTE: In the 2024-2025 school year, there were very few complaints that escalated to Level 2. The majority of matters in Lumberton ISD were solved through informal resolution. 

If the student, parent, or community member did not receive the relief requested at Level Two or if the time for a response has expired, the student, parent, or community member may appeal the decision to the Board. The appeal shall be heard by a hearing officer who shall not be a District employee and then ultimately considered by the Board. Hearing officers must have a deep understanding of district policy in order to be qualified. Many districts do not hire hearing officers and instead assign current employees to conduct Level 3 hearings.

• Level Three Parent/Student Appeal (FNG): obtained in person at LISD Central Office

• Level Three Public Complaint (GF):obtained in person at LISD Central Office

• Submit the Appeal:

  • Parents/Students/Public: Submit the Level Three appeal form either in person at the Lumberton ISD Central Office or emailed to grievance@lumbertonisd.org.

NOTE: In the 2024-2025 school year, there were very few, if any, complaints that escalated to Level 3. Again, the majority of matters in Lumberton ISD were solved through informal resolution.